Return and refund

If for any reason Clients are not satisfied with an order, the items can be returned within 15 days of the order’s delivery date.

The return shipment is FREE.

Please note, we don’t exchange size/color.

Return Instructions

To request a return CLICK HERE

• Sign in to your account or enter your email and order number.
• Select the order and items to return.

Once completed, Rider's Gene will send a confirmation email, with the Return Authorization Number (RMA) with the instructions for the return shipment.
Returns must be shipped within 15 days of the order’s delivery date.

Return Terms & Conditions

• Returns must be shipped within 15 days of the order’s delivery date.
• The return shipment is FREE.
• The Security Tag must still be intact and attached to returned items. Items must not have been worn, washed or altered in any way, and must not show any signs of use.
• Items must be returned with all original labels and tags still attached, packaging and other accessories received with the order.
• Returns must be packaged in the original box or another type of suitable packaging, which must be securely sealed with adhesive tape.
• Accepted returns:
  Defective merchandise Rider's Gene reserves the right to request photographic support regarding defective or merchandise before authorizing a return.
  Wrong size
  Received incorrect product
  Don’t like the product

Rider's Gene reserves the right not to accept returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the client will be contacted by our customer care and will have to send a courier to collect the parcel.

Refunds

Refunds will be processed within 15 working days from the receipt of the return in our logistics.

For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 72 hours and within their next billing statement. Processing time may vary depending on the Credit Card Company.

Orders paid by PayPal will be refunded to the original account.

In case of Bank Wire Transfer client must communicate the IBAN code, eventually the BIC code and the name of the account holder.

Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.

Customized products return policy

Returns of personalized products resulting from changes of mind or mistakes in sizes will not be accepted.

Returns and refunds will be accepted only for structural anomalies or errors by the manufacturer resulting in a product that does not comply with the order.

Returns requests for anomalies or errors must be submitted by mail to customercare@cavalleriatoscana.it and must provide photographic support. The request will have to be accepted by RG.

Returns must be requested within 15 days of the order’s delivery date.

Items must be returned with all original labels and tags still attached, packaging and other accessories received with the order.

The return shipment will be at the customer's expense.

Please note, we don’t exchange size/color.

Rider's Gene reserves the right not to accept returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website.